Dear customers, please read our rules and supply requirements before placing your orders. In an effort to continue maintaining a 100% customer satisfaction rating we request all our customers to read our rules before placing your orders.
It is always our goal to establish a long term relationship with our customers and we strive to provide the same level of quality service to all our customers. The only way we can do this is with your help. Customers MUST be present at home when our staff gets there especially for their 1st appointment for to let our service agents know what your requirements are and what to focus on including showing them where your supplies are. As this is our first time in your home we request customers to be involved with our staff so they can learn how you like things done and what you like and don’t like. Customers MUST do a thorough walk around before our service agents leave to ensure everything has been done to your satisfaction. Our staff is not allowed to leave any job sites without a customer doing a thorough walk around corner to corner and confirming that everything is to their satisfaction. We do not allow husbands, boyfriends, or any other family member to double check on your behalf. You as the customer who placed the order must double check everything and confirm everything has been done to your satisfaction before our staff leaves. This is the time, anything that a customer is NOT satisfied with can be corrected. There are no exceptions on this and is the only way to ensure that you are 100% satisfied with our service and we have done our job.
There are absolutely no refunds for any reason period. We are more than happy to reschedule you for another date and time for emergences but there are no refunds what so ever.
Customers must notify us within 24 hours of their service date and time to reschedule. You will be charged $50 rescheduling fees if it’s not within the 24 hour time line. Please understand that most of our service agents are moms and have to find baby sitters, organize their house holds to come service you. When we have last minute rescheduling, they are the ones who lose out the most.
All customers must have their own supplies. If you don’t then it will interfere with the time line that you have booked us for. We have had several instances where customers do not have a vacuum cleaner, which slows things down and creates double the work for our service agents to clean by hand. Regarding supplies. As long as you have the basics we are good. Vacuum, broom, mop or swiffer jet. Any all purpose cleaner, any toilet & bathroom cleaner. For floors any wood or tile floor cleaner. Any kitchen appliances cleaner. Any glass and window cleaner. Dusters, magic erasers, garbage bags and paper towels. Thank you